Refund policy
Returns & Exchanges
We want you to love your purchase! If you are not completely satisfied with your order, you can return or exchange any non-customized item within 30 days of the delivery date.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all product tags intact.
How to Start a Return
- Initiate the request: Email us at tay_chason@yahoo.com and include your order number and zip code.
- Pack your item: Securely place the item in its original packaging.
- Ship it back: Attach your shipping label and drop it off at the nearest carrier location. Please note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or you received the wrong product, please contact us at tay_chason@yahoo.com within 48 hours of delivery with photos of the issue so we can make it right immediately.
If your item arrives damaged, defective, or you received the wrong product, please contact us at tay_chason@yahoo.com within 48 hours of delivery with photos of the issue so we can make it right immediately.
Returns & Exchanges for Custom Products
Because each custom, personalized, or made-to-order item is uniquely created just for you, all sales of customizable products are final. We cannot accept returns, modifications, or exchanges for buyer's remorse, incorrect size selection, or customer errors in spelling, color choice, or custom text.
Please carefully review all design details, measurements, and spellings before finalizing your checkout.
Damaged, Defective, or Incorrect Items
Your satisfaction is our priority. If your custom item arrives damaged, defective, or contains a production mistake made by our team, we will gladly issue a free replacement or a full refund.
Your satisfaction is our priority. If your custom item arrives damaged, defective, or contains a production mistake made by our team, we will gladly issue a free replacement or a full refund.
To report an issue:
- Contact us within 7 days of delivery.
- Email your order number and clear photos of the item's damage or defect to tay_chason@yahoo.com
- Do not ship the item back until our customer service team has reviewed your photos and approved the claim. Approved replacements will be processed and shipped at no extra cost to you.